FAQs

1. What products does Ishvara Store offer?

Ishvara Store offers a curated selection of spiritual jewelry, including pendants, bracelets, malas and chains. The jewelry incorporates sacred symbols such as Ganesha, Shiva, and Swastika, crafted with high-quality materials to enhance your spiritual connection.

2. How do I place an order?

You can easily browse our product categories on our website, select your desired items, and add them to your cart. Once ready, proceed to checkout where you'll be prompted to enter your shipping details and payment information.

3. Are the designs at Ishvara Store inspired by spirituality?

Yes, Ishvara Store's designs draw inspiration from ancient spiritual traditions and symbols. Our products are created to embody meaning, elegance, and a connection to spirituality, while resonating with a sophisticated yet earthy aesthetic.

4. Does Ishvara Store offer personalized or customized jewelry?

Ishvara Store specializes in curated products but does not currently offer personalization or customization services. However, our collections are thoughtfully selected to cater to a variety of spiritual and aesthetic preferences.

Shipping FAQs

1. How long does it take to process and ship my order?

We process all orders within 48 hours (excluding weekends and holidays) after receiving your order confirmation email. If there are delays due to high order volumes, we will notify you via email.

2. How long will delivery take after my order is shipped?

Delivery typically takes 5 to 7 business days for standard shipping within India.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders over ₹499 within India.

4. How can I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email with tracking details. You can track your shipment on the Track Your Order page of the Ishvara Store website or in the Order Details section of your account.

5. What happens if I provide an incorrect shipping address?

It is important to provide an accurate shipping address at checkout. If the address is incorrect or incomplete, delays or failed deliveries may occur. Please contact us immediately at care@ishvarastore.com if you notice an error.

6. Can I change or cancel my order after placing it?

es, you can modify or cancel your order within 24 hours of placing it. Contact us at care@ishvarastore.com as soon as possible. Once the order is processed, changes may not be possible.

7. Do you deliver on weekends and holidays?

No, orders are only processed and shipped on business days. Weekend and holiday orders will be processed on the next business day.

8. What should I do if my order is delayed?

If your order is delayed beyond the expected delivery window, please contact us at care@ishvarastore.com with your order details. We will assist you in tracking the shipment and resolving the issue.

9. Do you ship internationally?

Currently, we only deliver within India. International shipping may be introduced in the future.

10. What should I do if my package is damaged during transit?

If your package arrives damaged, please email us immediately at care@ishvarastore.com with your order number and photos of the damaged item. We will work with you to resolve the issue quickly.

Return and Refund FAQs

1. What is your return policy?

Returns are accepted within 3 days of receiving the product under the following circumstances:

  • Damaged or defective product.
  • Missing item.
  • Wrong item received.

An unboxing video showing the issue is mandatory to process any return request.

2. How do I initiate a return?

To initiate a return:

  1. Log in to your Ishvara account.
  2. Navigate to the "Order Details" section, select the relevant order, and click on the "Request Return" button.
  3. Submit a reason for the return and send an unboxing video to care@ishvarastore.com, along with your order details and a description of the issue.

Once approved, we will guide you on how to return the product via our logistics partner.

3. Are there any conditions for returns?

Yes, returns must meet these conditions:

  • The item must be unused and in its original condition.
  • All original tags and labels must be intact.
    Claims may be rejected if there is insufficient evidence or visible signs of tampering with the package.

4. Who bears the shipping costs for returns?

If the return is due to a damaged, defective, missing, or incorrect item, Ishvara Store will bear the return shipping costs. For non-reverse serviceable pin codes, you may need to send the product via an alternate courier like India Post, and we will reimburse up to ₹70 for shipping costs.

5. How are refunds processed?

Refunds are initiated after the returned product is inspected and approved. The refund will be processed to the original payment method used during the purchase. Please allow 5-8 business days for the return processing and an additional 1-2 billing cycles for the refund to reflect in your account.

6. What should I do if the delivery partner is unable to pick up my return?

If the delivery partner cannot pick up your return due to unavailability or unanswered calls, the reverse pick-up will be canceled. You’ll need to re-initiate the return process. We advise being available for the scheduled pick-up to avoid delays.

7. Are there areas where reverse pickup is unavailable?

In rare cases, certain pin codes are not reverse serviceable. If this occurs, we may request you to ship the product via an alternate courier service (like India Post) and reimburse up to ₹70 for the shipping cost incurred.

8. How can I contact Ishvara Store for shipping or return-related queries?

For any shipping or return-related queries, you can email us at care@ishvarastore.com. We’re happy to assist you with any concerns or questions.

9. What happens if I receive the wrong item?

If you receive the wrong item, contact us immediately with an unboxing video showing the issue at care@ishvarastore.com. Once verified, we will arrange for a return and refund.

10. Can I cancel my order after it has been shipped?

No, orders cannot be canceled once shipped. You can return the product after receiving it if it meets our return criteria.